The Boston Philharmonic is not responsible for your internet connection.
If your video is doing any of the following:
This is due to your internet connection and we cannot provide any technical support.
A livestream event takes place at a specified date and time. The event happens in real time. You cannot go back and listen to the event at a later time. These events are only available at the listed date and time, exactly like an in person event.
An On demand event allows you access to a prerecorded event. You will have a window of time to watch this event. The window of time you have to watch the event will be listed on the order details of your confirmation email.
When you purchase access to one of our virtual events, you will be sent a confirmation email. In the confirmation email you will be given an access link accessed through a button to the Livestream concert or the On Demand video. (Click on the magenta colored box in your email.) Clicking the button will allow you to view the virtual event.
A pre-show email will be sent to you the day of the event with your link accessible by clicking on a button (click the button at the bottom of the page on the pre-show email to view the live stream).
Do test your connection ahead of the live stream event. Clicking on the link to test it ahead of time will not deny your access on the day of the event.
Do troubleshoot. If your video freezes or the audio loses sync with the video do refresh your screen. If that doesn't work check your internet connectivity.
Don't share your virtual ticket. Your access link allows you to view the livestream on one device at a time. If you have shared your link and that person joins the livestream after you do then you will be booted from the livestream.
Don't pause, fast-forward, or rewind a livestream. The livestream is happening in real-time. Pause, fast-forward, and rewind does work for On-Demand events.
Don't attempt to call the box office for support during the performance. The Boston Philharmonic staff will be at the event handling the live performance and will be unable to answer the office phone. However, a staff member will monitor this email: email@example.com, and we will attempt to assist you as quickly as possible.
If you need assistance during the concert please email: firstname.lastname@example.org for assistance. A staff member will help you as quickly as possible.