Our Live Streams and On Demand events are viewable on computers, smartphones, and tablets.
Our videos for the new season are streamed through YouTube.
The live feed video for all of our concert videos will begin 5-10 minutes before the concert is scheduled to begin. If there is a pre-concert talk then the live feed video will begin 5-10 minutes before the talk.
Go to YouTube.com and find the @BostonPhilOrch.
Our live-stream events will be listed under the "Live" tab.
Please contact boxoffice@bostonphil.org, if you have any questions.
The Boston Philharmonic is not responsible for your internet connection.
If your video is doing any of the following:
This is due to your internet connection and we cannot provide any technical support.
A Livestream event takes place at a specified date and time. The event happens in real time. You cannot go back and listen to the event at a later time. These events are only available at the listed date and time, exactly like an in-person event.
An On Demand event allows you access to a prerecorded event. You will have a window of time to watch this event. The window of time you have to watch the event will be listed on the order details of your confirmation email.
Do test your connection ahead of the live stream event. Clicking on the button or link to test it ahead of time will not deny you access on the day of the event. The Livestream events are scheduled to begin 10-15 minutes ahead of the actual concert start time so that you may test your connection.
Do troubleshoot. If your video freezes or the audio loses sync with the video do refresh your browser. If that doesn't work, check your internet connectivity.
Don't pause, fast-forward, or rewind a Livestream. The Livestream is happening in real-time. Pause, fast-forward, and rewind do work for On-Demand events.
Don't attempt to call the box office for support during the performance. The Boston Philharmonic staff will be at the event handling the live performance and will be unable to answer the office phone. However, a staff member will monitor this email: boxoffice@bostonphil.org, and we will attempt to assist you as quickly as possible.
If you navigate to the live stream link and you do not see an image with information about the concert below it or if you see a blank screen with nothing there try the following:
If you have tried the above steps and are still looking at a blank screen contact boxoffice@bostonphil.org and we will assist you as soon as possible.
We cannot provide technical support for this. If you're having trouble casting YouTube to your TV, you can try these steps:
If you need assistance during the concert please email boxoffice@bostonphil.org for assistance. A staff member will help you as quickly as possible.
Don't attempt to call the box office for support during the performance. The Boston Philharmonic staff will be at the event handling the live performance and will be unable to answer the office phone.
If you wish to view a copy of the concert program book which includes the orchestra roster, song/lyric translations, and other concert information; a link to the digital, PDF of the program book can be found on the concert page. October 20th's concert program book is here.
